Contact HotelLobbyAI support.
For generation, credit, billing, privacy, deletion or content concerns, contact the team that operates the shared ReelMuse account and generation service.
Updated October 7, 2026
Use the email address on your account when possible. Never send your password, full payment-card number or private source image by email.
What support can verify
The support team can check a task's recorded status, credit outcome, associated transaction and account-deletion request. A task ID or transaction date is more useful than a screenshot alone because it maps the request to the service record.
Generation or credit issue
Include the task ID, approximate time, final status shown on the page and a short description. This lets support distinguish a still-processing task from a confirmed failure.
Privacy or account deletion
You can delete the shared account directly from account settings. If that action is unavailable, email support from the account address and state that you want account deletion.
Content report or appeal
To report an output or appeal a moderation decision, include the task ID, the reason for the report or appeal, and proof of authorization when likeness rights are involved. Support can review the account record without receiving your password.
Billing
For a billing error, include the transaction date, amount and account email. The refund policy explains the 14-day reporting window and governing external policy.
Official account controls
Account settings contains the Delete Account action. The official privacy policy, terms and refund policy govern the shared service.